• Time Today by Tech
  • Customers Updated
  • Tickets Open
  • Tickets Overdue

202 default metrics

  • Server Patch Status
  • Workstations AV Protection Status
  • Workstation Patch Status
  • Servers

50 default metrics

  • Agent Statistics
  • Device Statistics
  • Agents in Backup Error
  • Devices Out of Communication

16 default metrics

  • Configuration By Warranty Status
  • User Reputation
  • Configurations Expiring Next 30 Days
  • Configurations Expired

42 default metrics

  • Open Tickets
  • Opened Today
  • Resolved Today
  • Tickets Opened by Issue Type

130 default metrics

  • Revenue by Month
  • Net Profit Performance by Month
  • Accounts Receivable Aging Summary
  • Cash Balance

43 default metrics

  • Revenue by Account - Last Month
  • Balance of Outstanding Invoices
  • Bank Current Balance
  • Invoice Revenue This Week

42 default metrics

  • Net CSAT Score
  • CSAT Per Resource
  • Total Reactions
  • Days Since Last Negative Reaction

33 default metrics

  • Machines
  • Machines by OSX Version
  • Machines With Expired Warranty
  • Machines with 90% Disk Used

38 default metrics

  • Servers by OS
  • Out of Contact Machines
  • Workstations
  • Machines on XP

29 default metrics

  • Tickets Currently Open
  • Tickets Opened Last Month
  • Open vs. Closed Tickets - Trailing 30 Days
  • Opened Today

127 default metrics

  • Servers
  • Workstations
  • Mac Machines
  • Disk % By Server

54 default metrics

  • Max round trip time by group
  • Devices by group
  • Devices Over 80% Memory
  • Devices Not Updated in 14 Days

19 default metrics

  • Open projects
  • Open tickets
  • Unassigned tasks
  • Past due tickets

87 default metrics

  • Opened vs. Closed Tickets
  • Service Summary
  • Most Active Users
  • Tickets Opened by Type

145 default metrics

  • Active Threats - Last Week
  • Attention Required
  • Infection Status - Last Week
  • Realtime Shield Status

16 default metrics

  • Contacts Created This Week
  • Contacts Created Last Week
  • Active & Completed Contacts by Campaign
  • Emails Sent This Week

51 default metrics

  • Average Satisfaction Score - Last 30 Days
  • Open - Client
  • Unsolved by Status
  • Solved Today

54 default metrics

  • Stale Systems
  • Servers Offline
  • Server Patch Status
  • Workstation Patch Status

37 default metrics

  • Average Temperature
  • Satisfaction Ratings by Temperature
  • Responses This Week
  • Comments This Week

37 default metrics

  • Server Patch Status
  • Servers
  • Workstation Patch Status
  • Workstations

31 default metrics

  • Managed Servers
  • Server AV Status
  • Server Disk Space Usage
  • Workstation AV Status

37 default metrics

  • Unresolved Tickets
  • Tickets Resolved Today
  • Unassigned Tickets
  • Pending Tickets

74 default metrics

  • Open projects
  • Stale projects
  • Hours vs Budget
  • Project Hours

29 default metrics

  • % Vendor Credit Limit
  • Month-to-date billings revenue
  • AR Aging by bucket past due
  • Bookings by Sales Person MTD

53 default metrics

  • Average survey rating
  • Average rating percentage
  • CSAT percentage
  • Surveys today

46 default metrics

Upload your .CSV to Dropbox and BrightGauge will visualize that data

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