If you’ve been reading the news lately there’s no doubt that you’ve read the industry headlines where mergers and acquisitions are shared in the bold-font, front-page spotlight. Acquisitions are a popular topic in our community, and while we’ve shared our personal experience with selling our MSP, we also wanted to feature a closer look at how the process works from a business that specifically focuses on growth via acquisition.


We recently welcomed Eric Dykes, CEO of United Technology Group (UTG), to talk in-depth about the process of acquisitions after his experience completing the process several times. His chat with BrightGauge CEO, Eric Dosal, starts with a closer look at the high-level results UTG gained as a result of implementing the Traction EOS system and then takes a detailed dive into Acquisitions 101.


How to Grow an MSP via Acquisitions: Episode Highlights

  • Introduction To Eric Dykes & UTG (1:16)
    • Typical day as CEO (4:03)
  • High level results since implementing Traction EOS (4:52)
    • How Eric got Traction buy-in and participation from the team (5:47)
  • Successfully shifting from in-office to out-of-office responsibilities (7:28)
    • How to structure the team and each person’s focus (9:59)
  • Making the decision to grow via acquisitions (12:22)
    • How to find acquisition targets (14:09)
    • What happens to the owners after an acquisition? (16:10)
    • Acquisition sizes that work for UTG (17:32)
    • Do’s and Dont’s (19:12)
    • The structure of an acquisition (22:24)
    • The integration and transition process (24:15)
    • Does location matter when considering an acquisition? (25:25)
  • What’s the easiest way to get started with Traction EOS? (26:33)
  • Q&A: best business book, best everyday resource to become a better manager & CEO, life outside of work, parting advice, how to get in touch with Eric (30:15)


Book mentioned in the episode: The 80% Approach by Dan Sullivan


Want to find out more about The BrightGauge Podcast? Check out all the episodes here.


Free MSA Template

Whether you’re planning your first managed services agreement, or you’re ready to overhaul your existing version, we've got you covered!

Grab your copy