2017 proved to be another record-breaking year for us. We grew to a team of 26 passionate individuals(we’re still growing!), launched 7 new integrations, and now serve 1,400 customers worldwide.
While we are well on our way with 2018 changes (more on this next week!), here are the highlights of 2017.
Customer is King
This year saw the formal launch (or split rather) of our Customer Success team. While support has long been an integral part of BrightGauge, we realize that what we do here is more than support. We’re here to empower you to get the most out of your data.
With this in mind, we formally launched our Success team - a hybrid of data expert, meets support, meets customer champion. With our over-the-top customer service, we want you to know that we’ve got your back, no matter the task. We’re committed to making the first 90 days with us filled with less head scratching and more time for you to take care of your customers.
Taking what we’ve learned in 2017, this next year we’re ramping this up with improved resources, training videos, and an update to our support center. What’s not changing is our continued commitment to over-the-top service. Our team is here for your team.
Less clicks, more magic
This continues to be a theme as we work on making it possible for you to complete more tasks without having to leave the page you’re on.
We added the ability for Admins to update which dashboards users have access to in the user settings page. On that note, we also made it easier to create reports from whichever dashboard you’re viewing.
Less sleuth work
We updated the Gauge Builder to include a Usage column, stating where the currently viewed gauge is being used.
More context
A simple row to tally up column totals in a table.
To make your life even easier, especially for those with multiple datasources tied with different labels for customer accounts, we added the ability for you to schedule reports from our client mapping page. If you haven’t explored this yet, get ready to discover a major time saver!
Set dashboard sound alerts for when a number gauge drops below a certain threshold. You can set this up to ring, and have certain color thresholds in place as a warning of the coming alert.
Add more context to your dashboards and reports with a text module.
7 integrations with plans to triple that number in 2018:
Xero — From any device, work with this cloud-based accounting software solution.
Kaseya BMS — Spend more time selling and delivering services with this cloud-based business management solution.
Crewhu — Increase customer and employee retention with this employee engagement and recognition app.
Accelo — Advance your project management and service operations IQ with this cloud-based tool. Track tasks, tickets, sales numbers, contract information, budgets, and more.
IT Glue — Track all of your critical application, device, and password information with this documentation platform.
Harvest — Expense and time tracking meets invoicing software for you better visualize your billable hours.
Addigy — Monitor your Apple-based products and address vulnerabilities before a machine becomes compromised with this industry-leading RMM solution.
Through working with Connectwise, we also shared some major updates from Connectwise Manage On Premise, with lots to come with the upcoming release of Connectwise Automate.
Peer Group Benchmarking
Measure in real-time where you stand up against industry standards. Join your registered peer group on BrightGauge, and start working with our Benchmarking gauges.
Once approved to a peer group, you will receive a group of new Gauges. These Gauges work exactly the same as your current ones except they have the Benchmark rank as a label underneath the Gauge number. Only Number Gauges can be benchmarked at this time, but we’re working to bring you more of your peer group KPIs as more data becomes available.
Scorecard >> Goals
We officially launched Goals! While you may remember it as Scorecards, Goals helps you measure performance and keep your team aligned.
Check in on your goals each week to monitor progress. Track where you’re getting ahead, and when you’re a little off-target. All check-ins will add up in a weekly summary report sent to those included in that Goals list. As each goal set gets checked off, you can archive that list for later reference or copy it to modify for your next round of goal setting.
Up Next
We’re stepping into a new chapter at BrightGauge, and we’re excited to have you along for the growth. Many thanks to our customers — always ready to try something new, and even more willing to share their BrightGauge accomplishments, and candid pain points, as we strive for more. Maybe a bit much, but we’re feeling pretty kumbaya lately.
Come the end of 2018, we hope to have helped you continue to motivate your team to work at their highest efficiency, keep your data in check, and show your clients just how much you’ve got a handle on things. While we’re thinking big about the future, we know the biggest improvements come by starting small.
TLDR; Join us for our upcoming webinar, Success in 2018 with BrightGauge on Thursday, February 8th to learn more about what you can do with your data.