As an MSP, there are so many data points that you could be tracking in an effort to improve your business and keep your clients happy. After all, we’re all familiar with one version or another of the saying about ‘what gets measured, gets improved’.
At the same time, having so much data at your fingertips can be overwhelming. How do you know if you’re tracking the right metrics? Are the metrics you monitor a reflection of accurate data? To help answer these questions and more, we asked Todd McQuilkin, CEO, and Simon Smith, Operations Manager, at Air-IT to join us for a conversation on how to be data driven. As long-time BrightGauge customers, they’ve grown from managing a successful MSP to now also focusing on the consulting side of the business. Join us for a discussion about the data lessons they’ve mastered in their MSP journey.
Books/resources as mentioned in the episode:
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