Join us for a conversation on how to grow your business as we feature guests from all segments of the IT Service Provider industry. Each episode offers practical tips and advice from pros who have earned their expertise on a variety of topics including the Sales Process, Identifying your Ideal Customer, ensuring Customer Success, Building a Team, trends in the MSP industry, and so much more.
As an MSP, there are so many data points that you could be tracking in an effort to improve your business and keep your clients happy. After all, we’re all familiar with one version or another of the saying about ‘what gets measured, gets improved’. At the same time, having so much data at your fingertips can be overwhelming. How do you know if you’re tracking the right metrics? Are the metrics you monitor a reflection of accurate data?
Finding and retaining the best candidates is the most common challenge that our customers bring up in their conversations with us. There are a ton of resources available on general best practices for hiring and keeping a team engaged, but we wanted to take a closer look at the specifics of the MSP industry. Our conversation with John Davenjay, CEO of the IT Services staffing firm Bowman Williams, highlighted the industry’s current trends and insights as seen from both an employer’s and employee’s perspective.
IT security threats are evolving faster than ever, yet plenty of companies don’t think about the topic until after a breach. That’s why we recently sat down with Javier Sola, Cyber Security Director at Compuquip, and asked him to share some insights on how you should be thinking about security, how to educate your customers on security, and updates on some of the recent topics associated with security threats.
In roughly 10 years, Datto has grown from being one of many names in a sea of backup solution providers to one of the headlining names of the IT Services industry. We recently invited Datto’s VP of Business Development, Rob Rae, to join us for a conversation on achieving incredible growth in a commoditized industry. The insights Rob shared carried the conversation from brand messaging to customer education, partnering with the right solution providers, common themes in the ITSP industry, and more.
From an idea born out of the client reporting needs of a growing MSP to the complete data platform we’re building today, Brian Dosal gives us all the details of BrightGauge’s past, present, and future. If you’ve ever wanted to know more about our product, how we plan for and design each feature, a day in the life of building a SaaS product, or even which feature is our co-Founder’s favorite (or least favorite!), then join us for a special look at the BrightGauge journey.