"You can’t improve what you don’t measure. If you are serious about raising your game, you must understand your KPIs - BrightGauge makes that easy!"
"BrightGauge has helped with overall profitability and definitely helped with customer retention but it’s also allowed us to better gauge non-profitable customers.
"...They’re paying us a lot of money, and we’re doing all this work, but we weren’t necessarily showing them the work that we were doing and proving it to them."
"There's a lot of competition out there in our industry, so having up to date information has made us more dynamic and given us a competitive edge."
"There are two stages of Mainstay: life before BrightGauge and life after BrightGauge. BrightGauge provides the headlights as we navigate a dark road of growing our business."
"We were hand-held from the beginning, which from my point of view trying to run a MSP of our size and not having the time to get into the weeds on all this stuff is HUGE!"
"Data drives each department to understand what's going on in their area... with BrightGauge, anyone can request any data they want and we can get it for them."
"Within the first week, I could see the team really rally around the dashboard and begin to take pride in the level of service they provide."
"Too often in Managed Services we are selling the dream of automation and reduced downtime. Before BrightGauge, I don't think it was easy to actually show that."
"BrightGauge is one of the most critical tools in my business. I continually look for ways to bring critical information in front of me to help improve my decision-making process."
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