Whitepapers

Making Sense of Your Data

A business intelligence partnership that helps you be a stronger service provider

Tracking Trends with Snapshots

See daily, weekly, and monthly trending data with Snapshots. Learn how to set up snapshot gauges for you and your team.

Quarterly Business Review

You'll see which metrics to pull from your BrightGauge, as well as other critical areas to highlight in each review.

Internal Metrics that Matter

We take a look at some of the key metrics used to manage a successful MSP.

The End-All Guide to Client Reporting

Increase transparency, build trust with your customers, and lower your churn rate.

The Right Way to Set Business Goals

Start Setting inspiring goals, promoting accountability, and staying on track.

Driving Accountability Within Your Organization

See a detailed look at facilitating accountability and setting effective goals.

Customer Satisfaction Surveys That Work

We share best practices and real world examples of surveys to drive higher customer satisfaction.

How to Improve Your Business with KPIs

We share how to implement KPIs and improve your business.

Big Data 101 for MSPs

We show you how to organize and visualize your most important data, so that you can leverage the information drilled down from your metrics.

Podcasting 101

Our guide will walk you through each of the steps you need to know before, during, and after your podcast.

How to Plan & Host Webinars

A complete guide to launch your own webinars!

Using Data To Improve Service Operations

See how to identify the 'right' metrics that matter and share them with your team to keep them in the data loop. 

10 Lessons Learned from Selling Our MSP

We share specific real life lessons learned during our last transaction.

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