A BrightGauge Deep Dive
A two-part training series taking you through how to make sense of your data, share KPIs, and customize your dashboards, reports, and goal lists.
Tailoring Best Practices: Building Off of Your Daily Metrics
User Showcase: Use dashboards to customize Support Services best practices for different work environments and roles.
Increasing Productivity Through Transparency Across Your Team
User Showcase: Cover all of your helpdesk needs and team motivation with these dashboards.
Key Activities + Utilizing Dropbox for Custom Data
User Showcase: Learn how to use Dropbox to track custom team stats and call data, plus key customer health reports.
Standardizing Service Across Multiple Teams
User Showcase: learn how to communicate better and tackle one queue for multiple teams, setting up clients with KPIs, and following better account management practices.
The Power of Dashboards in Managing Client Relationships & Team Performance
User Showcase Series: Walk through the though process behind some of our top design tips + centralized services dashboards.
Making Sense of your Journey Towards Operational Maturity
User Showcase Series: Learn about where you stand in your business growth, and the metrics you should track.
Pushing for Accountability & Auditing your Data
User Showcase Series: See how this longtime BrightGauge users keeps their team on track and motivated.
Tracking Sales Activity with Dashboard Playlists
User Showcase Series: Learn about tracking revenue, opportunities, and associated data entry best practices.
Tracking Individual Tech & Project Progress with Dashboards and Reports
User Showcase Series: Watch to see how this partner has set up dashboards for their managers, team pods, techs, and clients.
Best Practices for BrightGauge Naming Conventions
User Showcase Series: Set naming conventions and a baseline expectations to keep the whole team focused on the right work.
Keeping your MSP Reliable with Daily Micro Goals
User Showcase series: Reviews how Doberman Technologies maintains organized chaos through discreet actions and continuous monitoring of their goal markers.
Tracking Critical NOC KPIs Across Your MSP
User Showcase series: See how this NOC team stays on top of critical alerts while keeping the rest of the company in the loop.
Best Practices for Organization and Account Cleanup
Mastering BrightGauge series: Learn how to better manage your BrightGauge.
Covering Customer Touchpoints with Reports
User Showcase Series: From acquisition to quarterly check-ins, see how this BrightGauge user sets up his reports.
What's New with Autotask in BrightGauge
Mastering BrightGauge series: See what's new and available with your Autotask datasaource.
Starting a Service Library with Public Gauges
User Showcase Series: Learn about creating a service library using the ITIL framework and public gauges.
Getting Familiar with the Gauge Builder
Mastering BrightGauge series: Learn the ins and outs of working in the Gauge Builder to customize your KPIs.
Setting Goals for Your Team
User Showcase Series: Learn how to create and manage goals for the entire team.
Tracking Trends with BrightGauge Gauge Snapshots
Learn how to set up snapshot gauges for you and your team.
Guiding your Service Team with Proactive & Reactive KPIs
User Showcase Series: Setting up dashboards and goal lists for your service management.
Building Transparency Into Your Business
Join IT Glue and BrightGauge as they examine how you can promote greater transparency within your organization.
BrightGauge is Now Part of the Continuum Family!
Learn about the Continuum-BrightGauge acquisition and see what the Continuum integration looks like.
Best Practices of Working and Tracking in Real-Time
How to use MSP time tracking to help move your business to the next stage with measurable results.
Unlock the Power of Your Data for Success
Learn how to harness our newest business intelligence features to track your way to success in the new year.
Tips on Identifying Your Ideal Customer
Learn the tips and tricks to use when Identifying Your Ideal Customer.
In Service to The Team: A Modern Approach to Team Management
Practices that can save you time and stress, increase morale, and keep people engaged.
7 Lessons from Starting, Scaling & Selling My MSP
When it comes to our customers asking us for business advice, we often get questions about how to set up a company for growth.
Best Practices on Data Driven Growth
BrightGauge co-founder Eric Dosal talks how to leverage data to align your team and achieve your goals.
Managing Productivity of a Service Team
We look at specific reports, metrics, and management approaches used to lead a successful Service Team.
Dashboard Best Practices
Tips and tricks for designing powerful BrightGauge dashboards, managing by exception, and more!
Service Management Best Practices
A BrightGauge tour of leveraging dashboards to drive team efficiency.
How a Power User Manages Sales
How Shann Bosnell and his team use their data everyday to help grow and manage the business.
MSP Marketing Techniques
Learn about easy, yet proven ways to drive leads for your business and get ready to take your marketing to the next level.
Stages of MSP Maturity
Learn how to scale your MSP business to maturity.
Client Reporting Best Practices
Learn how being transparent with customers and sharing everything that has happened (the good and the bad) can make a better partnership.
How Investing in Customer Success Drove our MSP Growth
Learn more about the processes and procedures co-founder Eric Dosal put in place to grow his MSP 10x in 5 years.
How We Grew Our MSP 10X in 5 Years
How to increase your closure rates and unlock growth at your MSP by using key sales metrics and simplifying your contracts!
Establishing & Managing Your Key Performance Indicators for MSPs
Measuring KPIs is essential for business leaders to understand what is happening in their business.
Increasing Efficiency & Profitability
Learn about optimizing service processes to increase profitability and how having a plan in place will keep your MSP on track.