MSPs are known for having information floating around - on sticky notes, on spreadsheets, and in people’s heads. But at the core of it all, “almost everybody knows that they have a challenge around process and access to information”, explains IT Glue CEO, Chris Day.
In his conversation with BrightGauge Co-Founder, Eric Dosal, Chris goes on to explain how his days as founder of an MSP ultimately led to IT Glue and a documentation solution. Tune in for advice on how to be successful with documentation, common documentation mistakes made by MSPs, and even a few tips on how to get your team on board with documentation.
Solving the challenges of process & documentation for MSPs: Episode Highlights
- Chris’ intro and background (0:47)
- A typical day as CEO, and the parallels between software and MSP businesses (4:28)
- A closer look at Fully Managed, the MSP precursor to IT Glue (8:57)
- Staying strategically involved at quarterly meetings (11:38)
- Which KPIs are most important at Fully Managed? (14:16)
- The KPIs Eric recommends from MSP experience (17:15)
- What kind of MSP uses IT Glue? What is their size and what are their struggles? (20:30)
- Getting started with IT Glue and how to be successful with documentation (25:30)
- Common mistakes MSPs make with documentation (28:00)
- With some employees, it’s a struggle to get their time logged, so how can you get them to update documentation? (30:08)
- Coming soon at IT Glue (31:59)
- Q&A: Best business book recommendation, favorite resource for personal development, advice for MSPs, how to reach Chris (36:08)
Books as recommended in the episode:
Want to find out more about The BrightGauge Podcast? Check out all the episodes here.