Whitepapers

The Right Way to Set Business Goals

Start Setting inspiring goals, promoting accountability, and staying on track.

How BrightGauge & ConnectWise Partner to Make Sense of Your Data

A business intelligence partnership that helps you be a stronger service provider

Quarterly Business Review

You'll see which metrics to pull from your BrightGauge, as well as other critical areas to highlight in each review.

Driving Accountability Within Your Organization

See a detailed look at facilitating accountability and setting effective goals.

Podcasting 101

Our guide will walk you through each of the steps you need to know before, during, and after your podcast.

The End-All Guide to Client Reporting

Increase transparency, build trust with your customers, and lower your churn rate.

How to Plan & Host Webinars – A Beginners Guide

A complete guide to launch your own webinars!

Customer Satisfaction Surveys That Work

We share best practices and real world examples of surveys to drive higher customer satisfaction.

How to Improve Your Business with KPIs

We share how to implement KPIs and improve your business.

Big Data 101 for MSPs

We show you how to organize and visualize your most important data, so that you can leverage the information drilled down from your metrics.

Using Data To Improve Service Operations

See how to identify the 'right' metrics that matter and share them with your team to keep them in the data loop. 

Internal Metrics that Matter

We take a look at some of the key metrics used to manage a successful MSP.

10 Lessons Learned from Selling Our MSP

We share specific real life lessons learned during our last transaction.

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