The Latest Customer Love

There have only been a handful of situations where I requested support from the BrightGauge team and my experience has been nothing short of outstanding. Most of my requests were due to my own lack of experience and were quickly/easily resolved, but even those slightly-more-difficult requests (and, in some cases, custom enhancement requests) were received, responded-to and, in most cases, resolved within HOURS. From what I’ve experienced, Brightgauge has an incredibly passionate focus on customer service and exceedingly fast response times.

I find BrightGauge invaluable as a data analysis and service management tool. We support over 200 clients and over 4,000 tickets per month and BrightGauge has enabled us to measure trends so we can address them more efficiently, as well as provide client reporting to make our service performance more transparent to our clients as well as other departments

As Robin often mentions, Pearson’s Law states: “That which is measured, improves. That which is measured and reported on, improves exponentially.” I don’t know of a better real time reporting tool, than BrightGauge. We use BrightGauge for internal financial performance and service delivery reporting, as well as client facing reporting so our clients can see, in real time, how we’re doing.