The Latest Customer Love

There have only been a handful of situations where I requested support from the BrightGauge team and my experience has been nothing short of outstanding. Most of my requests were due to my own lack of experience and were quickly/easily resolved, but even those slightly-more-difficult requests (and, in some cases, custom enhancement requests) were received, responded-to and, in most cases, resolved within HOURS. From what I’ve experienced, Brightgauge has an incredibly passionate focus on customer service and exceedingly fast response times.

Being able to glance at a board and know where we need to focus our attention at a single glance is fantastic. Addigy itself brings back so much useful information, and having a single place, especially for our service managers, to see what we need to update in our technology scorecards with our clients just became a whole lot easier.

With the BrightGauge and Xero integration, we get a snapshot of our business performance in an instant. From the daily reports to real-time dashboards, it has been quick from the get-go and their support has been fantastic. We should have done this a long time ago!