The Latest Customer Love

The ability to proactively display Datto backup issues on a dashboard to our entire team has been a major time saver. We are spending less time babysitting backup appliances to ensure a consistent backup success rate.

There have only been a handful of situations where I requested support from the BrightGauge team and my experience has been nothing short of outstanding. Most of my requests were due to my own lack of experience and were quickly/easily resolved, but even those slightly-more-difficult requests (and, in some cases, custom enhancement requests) were received, responded-to and, in most cases, resolved within HOURS. From what I’ve experienced, Brightgauge has an incredibly passionate focus on customer service and exceedingly fast response times.

Since getting started with BrightGauge, we’ve seen a cultural change within the company when it comes to the team’s accountability. No one can miss our high priority, new, and client-responded ConnectWise tickets because they are highlighted on the BrightGauge dashboard, and response times have speeded up significantly. Now that all outstanding tickets are displayed on a dashboard where everyone can view them, even straggler issues and documentation get completed. In addition, clients and prospects who visit our office are impressed to see our metrics on display.