The Latest Customer Love

BrightGauge has saved me hours every week where I would usually generate and trawl through endless reports. Now I have all my dashboards & reports customized exactly how I need them giving me the information that I want when I want. Now I can concentrate on running the business not reports.

I ask managers and owners the same question all the time: Which type of leader do you want to be? The leader making decisions based on what’s happened, what’s happening, or both? The first one combs through a dozen or so month-end or year-end reports and tries to solve yesterday’s problems today. The second one is a reactive leader instead of a proactive one. The third one is the evolved leader. The one that uses BrightGauge to coalesce historical and current information into a single pane of glass; the one that has actionable metrics that are easy to explain and understand; the one that makes timely and relevant decisions based on accurate information. Believe me, this is the leader you want to be. And these leaders use BrightGauge.

I find BrightGauge invaluable as a data analysis and service management tool. We support over 200 clients and over 4,000 tickets per month and BrightGauge has enabled us to measure trends so we can address them more efficiently, as well as provide client reporting to make our service performance more transparent to our clients as well as other departments