The Latest Customer Love

With the IT Glue and BrightGauge integration, we now have the ability to see how our Techs are interacting with the tools we provide them. With a quick glance at any of the TVs in our office, it’s easy to monitor each person’s progress towards our documentation goals, and we can coach or congratulate them based on their performance.

There have only been a handful of situations where I requested support from the BrightGauge team and my experience has been nothing short of outstanding. Most of my requests were due to my own lack of experience and were quickly/easily resolved, but even those slightly-more-difficult requests (and, in some cases, custom enhancement requests) were received, responded-to and, in most cases, resolved within HOURS. From what I’ve experienced, Brightgauge has an incredibly passionate focus on customer service and exceedingly fast response times.

As Robin often mentions, Pearson’s Law states: “That which is measured, improves. That which is measured and reported on, improves exponentially.” I don’t know of a better real time reporting tool, than BrightGauge. We use BrightGauge for internal financial performance and service delivery reporting, as well as client facing reporting so our clients can see, in real time, how we’re doing.