The Latest Customer Love
Since getting started with BrightGauge, we’ve seen a cultural change within the company when it comes to the team’s accountability. No one can miss our high priority, new, and client-responded ConnectWise tickets because they are highlighted on the BrightGauge dashboard, and response times have speeded up significantly. Now that all outstanding tickets are displayed on a dashboard where everyone can view them, even straggler issues and documentation get completed. In addition, clients and prospects who visit our office are impressed to see our metrics on display.
BrightGauge has saved me hours every week where I would usually generate and trawl through endless reports. Now I have all my dashboards & reports customized exactly how I need them giving me the information that I want when I want. Now I can concentrate on running the business not reports.
With the IT Glue and BrightGauge integration, we now have the ability to see how our Techs are interacting with the tools we provide them. With a quick glance at any of the TVs in our office, it’s easy to monitor each person’s progress towards our documentation goals, and we can coach or congratulate them based on their performance.
"You guys are the best! You guys are the best! You guys are the best! You guys are the best! You guys are the best! You guys are the best! You guys are the best! You guys are the best!
August 7 - 1:37 PM
"BrightGauge is my fave vendor we deal with for prompt engagement, and support. It also makes It also makes all this other "stuff" we use more useful"
September 24 - 2:57 PM
"BrightGauge has allowed our employees to clearly see their contribution to the company's success - which is leading to more success!"
September 13 - 10:00 AM
"We cannot say enough good things about your organization"
August 26 - 11:22 AM