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Gain insightful customer feedback instantly with the power of BrightGauge.


Customer Satisfaction Metrics

Building brand loyalty is tricky but it’s what every business owner dreams of. Satisfied customers are more likely to stick around, so how do you know if you’re getting the job done? Smileback makes it happen with quick and easy surveys, and BrightGauge lets you monitor survey responses in real-time.

Real-Time Dashboards

An unhappy customer is never good. An unhappy customer who has to wait around for a solution to their issue is a big problem. With BrightGauge + Smileback, you can monitor real-time survey responses and identify any glaring issues immediately, increasing your chances of a satisfied customer base.

Client Reporting

Show clients the effort you make to keep things running smoothly. BrightGauge makes it easy to schedule automated reports when you want them, so you can quickly report on CSAT scores and reaction rates, giving clients and internal teams a snapshot of performance on a regular basis.

Default Smileback Gauges

We’ve made it simple for you to get started by providing you 33 pre-built gauges, automatically available as soon as you open a BrightGauge account. They sync every 5 minutes to 4 hours, so your data is always up-to-date.

What is Smileback?

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Loyal customers and promoters can be key players in business growth and success. When customers can easily and quickly tell you how satisfied they are with your service, you’ll gain insightful metrics that can help reduce churn. Here’s how Smileback helps you do that:

  • Improve customer service via authentic feedback
  • Reduce response time with automated alerts
  • Be operationally efficient, thanks to data analytics

Connect your data

Popular integrations to combine with Smileback:

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From our blog

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