Low response rates are typically the most-common problem with bulky client surveys; SmileBack changes that with a quick solution that’s easy to use.
With instant notifications, addressing customer problems has never been faster – and keeping customers happy means more chance of positive referrals.
When customers are content, they aren’t looking for a new Service Provider. This helps reduce churn, which is key for any MSP business!
Whether they’re your best match or your worst, tracking customer feedback will help you identify which types of companies your MSP should focus on.
Customer impressions will quickly shape your team’s effectiveness and performance by highlighting the topics that they need extra practice with.
BrightGauge has become a critical tool for FSN’s daily operations. Our large display panels show BrightGauge data all day long to our entire team. Specifically, by using BrightGauge our team members get immediate team-wide recognition via SmileBack's feedback platform. We also can identify yellow or red responses and contact the client immediately to remediate issues. We have begun to better understand our KPIs and, most importantly, each team member is on the same page knowing how to be efficient and productive.