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Optimize your service desk with the power of BrightGauge and Freshdesk.

Make your customer support even more efficient

Ticketing, time entry, response time, and SLA management gets a whole lot easier when you integrate Freshdesk and BrightGauge. Spend more time on things that matter - like making sure your customers are taken care of - and less time toggling between windows or logging in and out of multiple accounts. With BrightGauge, all the data you need is in one simple place.

Real-Time Dashboards

When it comes to keeping customers happy, responding to their issues in a timely manner is key. But managing a service desk is a huge task and sometimes, things fall through the cracks. With Freshdesk dashboards that update in real-time, BrightGauge makes it easy to stay on top of response times, billable hours, resolved tickets, and more so your team can be more efficient than ever.

Automated Reporting

Transparency is essential in building trust with your clients and your team, and the best way to be transparent is to report on your performance. Show clients how you’re tracking against SLAs or share internally to see whether KPIs are being met. With BrightGauge, it’s easy to create a report once and then set it to send out automatically on a recurring basis to your desired recipients on the date and time you choose.

Default Freshdesk Gauges

Get started with 74 pre-built Freshdesk gauges, automatically available as soon as you open a BrightGauge account.

What is Freshdesk?

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Freshdesk is a ticketing and time entry tool that allows you to optimize your service desk and provide better customer support to your users. With Freshdesk, you can:

  • Monitor Service Level Agreements
  • Provide canned responses to commonly asked questions
  • Assign tickets to agents based on current workload

Connect your data

Most popular integrations to combine with Freshdesk

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From our blog

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