Since we launched in late 2011, our solution has gone through many twists, turns and grown quite rapidly in features and value to our customers. All the changes and enhancements made during the last two years were critical when delivered which is normal for any new software product going through its early market fit stage. At the start of this year though, we have over 1,000 users from all over the globe creating dashboards, gauges, and reports and in all honesty we have over complicated certain areas of our platform.
Therefore, the product team and I have committed to focus on two main goals:
- Dramatically improve user experience
- Deliver powerful analytical solutions through new feature sets
With these goals in mind, we are first taking a deep look at our product and curating any features that don’t provide a tremendous amount of value to our company’s mission. That mission (which has been curated itself over the past year) is to help small and medium sized businesses make better and faster decisions through the easy analysis of their own data.
It has not been an easy task to review our product in this light because everything we built into our product had a specific purpose when we developed it and released it. The reality though is that we know it’s best to focus on our mission and not try to be everything to everyone. This ultimately means we have to make tough decisions to remove certain features that a subset of our customer base may find useful.
The good news is for 90% of our users, there no be no impact with the exception of an improved user interface and speed gains! For the 10% impacted, we will work with them directly to help transition away from certain features and offer alternative solutions.
The first two legacy features on our plate to curate and improve is the IT Health Score and Client Portal. Both these features tie into each other and have been around since we launched in November 2011. Over the coming weeks, we will be removing certain parts of this functionality while delivering the same value in a different manner. We will work directly with the user base that uses these features regularly and will provide a detailed update on our game plan.
We will continue to focus on simple and powerful functionality and will announce them in the coming weeks and months. What I can tell you now is Business Intelligence solutions for IT Service Providers will not be easier and more powerful than with BrightGauge in 2014!
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