We get asked a lot about the best way to keep track of past due schedules. When running a service desk, it can get a little tricky to see if your resources are working on/completing a project when they say they will (aka, on schedule). Of course, this is important data to know as it helps you assess how you're doing with your SLAs. 


With BrightGauge, you can easily track this KPI by building a really simple gauge that returns the number of open schedules that are past due. It only takes a few minutes to set up and we show you just how to do it in this video. 


If you've got any questions at any time, please feel free to check out our knowledge base or submit a support ticket

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