Chief Information Officers (CIOs) and Virtual Chief Information Officers (vCIOs) are responsible for establishing and maintaining the vision, strategy, and programs needed to ensure that a company's assets and IT systems are adequately supported and protected. For MSPs, CIOs are their client's strategic technology advisors. They work directly with clients to help them budget for and manage their technology investments. With such a central role, the data needed to help guide clients properly will come from several areas within your PSA, such as sales opportunities, daily activities and tasks, the tickets you create for your team, and the tickets your clients create for you. With so much data scattered about, keeping organized and efficient can become a daunting task! For the January Dashboard of the Month, we have featured a CIO Operations dashboard shared by Joe Somerville, the Chief Technology Officer at Network People. Network People is an MSP based in Clearwater, FL offering IT and Cyber Security services. With BrightGauge, they have used data to foster an open door communication style, creating a high-level of trust with their clients. As illustrated by their 5-star rating on google, they have been able to continuously provide top-notch service by powering their teams with data! In the CIO Operations dashboard, Joe pulls the most-needed data from all of the different areas of their PSA into a single pane of glass. This has allowed their CIO department to quickly manage their daily operation and seamlessly make data-informed decisions. This dashboard is also used for goal-setting and historical tracking of client-facing meetings to help them gauge the efficiency of their CIO/vCIO teams. Check out the CIO Operations Dashboard - view here. Recreate this dashboard in your BrightGauge Account: CIO Operations Dashboard (public view link) CIO Operations Dashboard Buildout Key Want to see more of Network People's work? Joe has been featured in two BrightGauge user showcase webinars on Making Data-Driven Decisions and The Power of Dashboards in Managing Client Relationships & Team Performance. Make sure to check them both out for additional peer advice, team and individual dashboards, and quarterly business review examples. Thanks again, Joe, for collaborating with us and for sharing some of the ways you and your teams have been able to use BrightGauge to drive data-informed decision making at Network People. Make sure to visit our library of more report and dashboard templates and please feel free to reach out to success@brightgauge.com with any questions!
If there is a foundational operational maturity trait that tops the rest, value creation strategy would be it! The vision of the shareholders for creating value in return for their investment of time and resources governs everything else about how a business is constructed and operated. While there is no best practice as to which value creation strategy an owner or shareholder should pick, there are some proven paths they can take when it comes to putting their plan into action. In last month's webinar, we learned that a Value Creation Strategy is an owner's plan for how they will get from their current business valuation to their business valuation target so they can exit their company having met their personal wealth goals. This month, in Getting to Goal: Putting your Value Creation Strategy into Action, Brad Schow, the VP of Business Transformation Evangelist Growth with ConnectWise builds upon that by discussing best practices for operationalizing your growth plan. What you'll learn by watching this webinar: How to break down your Value Creation Strategy into chunks How to understand the levers you can control How to create a one-year growth plan that you can operationalize How to use the Rule of 78 in budgeting/forecasting How to take your Sales plan and use it as a leading indicator for service workload and hiring plans We're here to help! If you aren't sure where to start with creating your own value creation strategy, our partner success team can help! Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Reserve your place now! NOTE: Spaces are limited. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. We highly suggest you RSVP to each webinar now! Even if you can't attend the live webinar, we’ll still email you the recording. As always, we love your feedback and your questions, so shoot our success team an email any time!
Business owners face a lot of risks – mostly because there is no guarantee that a company will make money or that it will survive and grow. Company stakeholders mainly take on these risks because they hope to create a company they can someday sell or pass down to their families with enough wealth to live a safe and comfortable lifestyle when it's time to retire. High Operational maturity owners understand that knowing how much stock value you want to create and by when you want to create it is a foundational best practice. A Value Creation Strategy is an owner's plan for how they will get from their current business valuation to their business valuation target so they can exit their company having met their personal wealth goals. As Yogi Berra once said, "if you don't know where you're going, you might end up someplace else." In the simplest terms, this is exactly why every business owner needs a Value Creation Strategy. In essence, owners and company stakeholders should be asking themselves a few simple yet incredibly important questions: How much do I need when I exit the business to live my desired lifestyle? How much does my business need to be worth when it's time to exit? How much time do I have between now and when I'd like to exit? How do I plan to extract value from my company? What steps do I need to take, year-over-year, to to reach those targets? In Getting to Goal: Knowing your Value Creation Strategy, Brad Schow, the VP of Business Transformation Evangelist Growth with ConnectWise, reviews what a value creation plan is and why it's important. Using easy-to-follow logic, he will also walk you through the steps to create or revisit and recharge your value creation strategy. By the end of this webinar, you'll also know how to modify your plan based on common changes in the market and how to determine if your goals are reasonable. The next webinar in this series, Getting to Goal: Putting your Value Creation Strategy into Action, happening live on Wednesday, December 7, 2022 at 1:00 pm EST, will build upon the concept learned this month to help you put your plan into action. Make sure you either join live or tune into the recording using the link below! We're here to help! If you aren't sure where to start with creating your own value creation strategy, our partner success team can help! Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Reserve your place now! NOTE: Spaces are limited. If you cannot schedule a meeting using the link above, email us for additional options on how we can help. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. We highly suggest you RSVP to each webinar now! Even if you can't attend the live webinar, we’ll still email you the recording. As always, we love your feedback and your questions, so shoot our success team an email any time!
